What you need to do
Run service jobs
Every service request becomes a scheduled job with a technician, the parts used and the customer’s sign-off, and turns into an invoice without retyping.
Everyday tasks
What it covers
- Log requests that come in by phone, email, walk-in or WhatsApp, so none are lost.
- Schedule each job and assign the technician or team who is free.
- Record the work done, parts used, photos and the customer’s signature on the job.
- Send the service report and invoice the finished job.
- Create recurring maintenance jobs on a schedule.
One connected flow
Each step hands over to the next
Entered once, carried through. The label on each step is the part of Qlomack that does it.
- 01Qlomack JMS
Request logged
The customer’s request is recorded with the location, priority and contact, then turned into a job.
- 02Qlomack Workforce
Technician assigned
Technicians are your employees, so the job goes to real staff with real shifts.
- 03Qlomack ERP
Parts used
Materials recorded on the job are issued from warehouse stock, and returned if you remove them.
- 04Qlomack JMS
Work signed off
The customer signs on the phone or tablet, and the service report goes out by email.
- 05Qlomack CFO
Invoice raised
The completed job becomes a draft invoice with the labour charge and billable materials.
- 06Qlomack CFO
Payment recorded
Payments are recorded against the invoice, and overdue ones get a follow-up.
Modules you need
Start with the core, add the rest when you need it
Every module shares the same customers, suppliers, employees and products, so one you add later starts with what you already have.
Qlomack JMS
Service requests, jobs, the schedule, sign-off and service reports.
Qlomack CFO
Invoices for finished jobs, payments and follow-ups.
Qlomack Workforce
The technicians and teams jobs are assigned to, with their shifts.
Qlomack ERP
The spare parts used on jobs, held in your warehouses.
Qlomack AssetCare
The tools and equipment your technicians use, kept maintained.
Who does what
What Qlomack handles, and what stays with you
Qlomack handles
- Keeps the request, job, parts, photos and sign-off in one history.
- Takes parts out of stock as they are recorded on a job.
- Puts the labour and billable materials on a draft invoice.
- Creates recurring maintenance jobs when they fall due.
- Reminds technicians the day before a job is due, and once if it becomes overdue.
You decide and review
- Who goes to each job.
- The labour charge and which materials to bill.
- Checking the draft invoice before you issue it.
- Collecting payment: Qlomack records payments, it does not collect them.
Businesses that work this way
Step-by-step guides
Other things you might need to do
Run service jobs, starting today.
Try it free with these modules switched on, no card needed. Keep the modules you use.