Qlomack JMS · Service & Jobs
Every service job, from first call to final invoice
Qlomack JMS turns service requests into scheduled work orders, puts the right technician on each job and records what was done, what was used and what the customer approved. Projects and a helpdesk run on the same jobs.
The problem
Service work slips when jobs live in phone calls and notebooks
- Requests arrive by phone, email and message, and some are never logged.
- Dispatchers cannot see who is free, who is overloaded or which jobs are still open.
- Parts used on site are not recorded, so stock counts and job costs drift apart.
- Completed work waits days to be invoiced because the job details are incomplete.
Designed for
Who uses Qlomack JMS
Field service companies
HVAC, electrical, plumbing, IT support and facilities teams that send technicians to customer sites.
Service coordinators and dispatchers
The people who take requests, plan the day and keep jobs moving.
Maintenance contractors
Businesses running scheduled maintenance visits under recurring contracts.
Operations managers
Leaders who need a clear view of workload, job status and service performance.
Support and project teams
Teams answering customer tickets or delivering billable project work.
Core features
What you can do
Service requests and work orders
Log requests against the customer and service location, then turn them into work orders with a category and priority.
Scheduling calendar
Plan visits on a shared calendar and assign each job to a technician or a team.
Job statuses and workload
Track every job from new to completed, and see how many open jobs each technician carries before you assign the next one.
Materials and parts per job
Record the parts used on each job. Quantities are drawn from stock held in Qlomack ERP.
Photos, notes and customer sign-off
Attach before and after photos, add job notes, and capture the customer’s sign-off with a drawn signature that appears on the service report.
Recurring maintenance jobs
Set up repeating service visits so contract work is created on schedule without manual entry.
Costs, reports and invoicing
Track job costs, produce service completion reports and raise the invoice through Qlomack CFO.
Projects
Group jobs into projects with milestones, tasks and a budget compared with actuals. Bill by time and materials from timesheets, or by milestone.
Helpdesk
Tickets arrive from a forwarded email address or a customer portal, with service-level targets and canned replies.
Workflow
How work moves through the module
- 01
Log the request
Capture the customer, location, category and priority.
- 02
Create the job
Turn the request into a work order with a clear scope.
- 03
Schedule and assign
Place it on the calendar and assign a technician or team.
- 04
Carry out the work
The technician updates status, adds notes and uploads photos.
- 05
Record materials
Parts used on site are logged against the job and deducted from stock.
- 06
Get customer approval
The customer confirms the work is complete.
- 07
Report and invoice
Generate the service report and pass the job to CFO for invoicing.
- 08
Close the job
The job is closed with its full history kept for future reference.
Connected modules
Works with the rest of your business
- Qlomack Workforce
Technicians and teams come from Qlomack Workforce, so assignments reflect real staff and shifts. Project hours come from Workforce timesheets.
- Qlomack ERP
Parts recorded on a job are consumed from the right warehouse in Qlomack ERP as a ledger entry.
- Qlomack CFO
Completed jobs become invoices in Qlomack CFO with labour, materials and charges carried over.
Benefits
What changes for your team
No lost requests
Every call and email becomes a tracked job with an owner and a status.
Balanced technician workload
Dispatchers assign work based on who is actually available.
Faster billing after completion
Job details, materials and approval are already recorded when it is time to invoice.
A service record customers can trust
Photos, notes and reports show exactly what was done and when.
Put Qlomack JMS to work.
Try it free for 14 days with every other module switched on too. No card needed.
Choose it as one of your modules on Business Starter or Essential, or get it with every other module on Business Pro.
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