Solutions · Service & Maintenance
Run field service from request to paid invoice
For businesses that send technicians to customer sites. Jobs, people, parts, equipment and billing share one record, so nothing is retyped between teams.
Common challenges
Where things usually break down
- Service requests arrive through many channels and some are never logged.
- Dispatchers cannot see technician availability when planning the day.
- Parts used on site are not deducted from stock, so counts drift.
- Finished jobs wait to be invoiced because details are incomplete.
- Tools and equipment used by technicians are not serviced on schedule.
Products used
The combination that fits
Qlomack JMS
Logs requests, schedules work orders and records what was done on site.
Qlomack Workforce
Supplies the technicians, teams and shifts that jobs are assigned to.
Qlomack ERP
Holds spare parts and deducts them as they are used on jobs.
Qlomack CFO
Turns completed jobs into invoices and follows up payment.
Qlomack AssetCare
Keeps service tools and equipment maintained and assigned to staff.
How it fits together
From first step to final record
- 01
Request logged
A customer request becomes a work order in JMS.
- 02
Technician assigned
The job is scheduled to an available technician from Workforce.
- 03
Parts consumed
Materials used on site are recorded and deducted from ERP stock.
- 04
Work approved
The customer confirms completion and a service report is produced.
- 05
Invoice raised
The job moves to CFO, where the invoice is issued and payment tracked.
Outcomes
What you can expect
Every job accounted for
Requests, work and approvals sit in one traceable history.
Stock that matches reality
Parts used in the field are recorded as they are used.
Shorter gap between work and billing
Invoices are prepared from job data that already exists.
Bring the whole business into one login.
Try every module free for 14 days, no card needed. Then keep the modules you use.